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Next day delivery for orders placed before 16.00

Warranty & Liability

WARRANTY


  • • Trix La Mix guarantees that delivered items comply with the usual requirements and norms and are free of deficiencies.  
  • • The warranty mentioned above is valid for a period of 30 days after the delivery date.
  • • The delivery slip is a valid warranty certificate.
  • • In the event of any deficiencies the item can be exchanged or repaired free of charge by Trix La Mix
  • • If an item cannot be delivered, Trix La Mix will reimburse the purchased amount.
  • • Warranty cannot be claimed if the project is damaged due to normal abrasion, intent and/or negligence.

LIABILITY


  • • In the event of a defective item, Trix La Mix is liable for the cost of repair or replacement of the article to a maximum of the purchased amount.
  • • Trix La Mix is not liable for consequential damages in any form.  
  • • Trix La Mix is not liable for damage as a result of intent of third parties, negligence or incorrect usage.
  • • Trix La Mix accepts no claim for damage as a result of washing, drying, ironing, steaming or other forms of treatments on the delivered product.
  • • We recommend steaming articles with print, studs or beads.
  • • Trix La Mix is not liable in the event buttons, stones, sequins or other attached applications detach. 

COMPLAINTS


Trix La Mix wants you to love what you ordered, so we take your complaints seriously. If you are not happy with one of our delivered products or services, please contact our customer service at the "contact Trix La Mix" page and we will be happy to handle your issue. Complaints can be sent directly to customerservice@trixlamix.com.  Once a complaint is received, you will be contacted as soon as possible.

On business days, you can also call Trix La Mix directly between 09.00 and 17.00 hrs.